FAQ
🌾 Product & Ingredients
Where do your grains come from?
Climax, Saskatchewan, Canada.
What is unbleached and unenriched?
Unbleached flour is flour in its natural form, straight from the mill, free from bleach which is often used to give flour an intense white color.
Unenriched flour does not contain the addition of nutrients and vitamins, which are usually stripped away in the bleaching process.
Do your products contain nuts?
No, all of our products are produced in a nut-free facility!
Do you have any gluten-free products?
Currently, we do not have any gluten-free products.
Are your products organic?
Currently, we do not have any organic products. However, we do not use any type of desiccant to kill our wheat prior to harvest.
📍 Company & Location
Where are you located?
Our mill is located in Calgary, Alberta, Canada.
📦 Storage & Shelf Life
How do I store the product? How long is the shelf life?
Store your Harvest Moon Mills flour at room temperature or in a cool, dry place. Keep it in an airtight container to maintain freshness.
- Up to 2 months at room temperature
- Up to 6 months refrigerated
🚚 Ordering, Shipping & Delivery
Can I pick up my order?
Pick up is currently not available. We offer local delivery within Calgary and Canada-wide shipping.
Do you offer free shipping?
No, we do not offer free shipping at this time. We currently provide $7 flat-rate delivery within city limits.
Do you offer shipping outside of Canada?
No, we do not offer free shipping at this time. We currently provide $7 flat-rate delivery within city limits.
When will I receive my order?
- Local deliveries: 1-3 business days (excluding weekends and holidays)
- Outside Calgary: Shipping time is calculated at checkout based on the selected method
🛒 Retail & Availability
Can I purchase your products in store?
Yes! Our products are available at select Safeway and Sunterra locations. Check the "Store Locator" section for details.
🔄 Returns, Exchanges & Wholesale
Do you offer returns or exchanges?
Due to food safety regulations, we cannot accept returns or take back product once it has been delivered. However, for any order issues or refund-related concerns, please contact us at info@harvestmoonmills.com
Do you offer wholesale?
Yes. Visit the Wholesale section on our website or email sales@harvestmoonmills.com for inquiries.